Samsung India has extended its exclusive One-Time Free Screen Replacement program for select smartphone models experiencing the green line issue. Originally set to end on September 30th, 2024, the program has now been extended until December 31st, 2024, offering Samsung users additional time to address this issue without incurring extra costs. Below, we, the TechiHive team has detailed everything you need to know about this customer-focused initiative, including eligible models, the issue in question, and how to claim the replacement.
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What is the Green Line Issue?
The green line issue is a display problem where one or more vertical green lines appear on the smartphone screen. This problem has been widely reported by users of flagship Samsung devices, and in many cases, the lines appear after software updates or physical screen damage.
Samsung acknowledged the problem and initiated a one-time free screen replacement program to address the concerns of affected customers and maintain its reputation for quality and customer satisfaction.
Eligible Models for the Free Screen Replacement Program
The free screen replacement program applies to a limited number of Samsung’s premium smartphone models. These include:
- Samsung Galaxy S21 Series
- Models under this series qualify for the free replacement if they exhibit the green line issue.
- Samsung Galaxy S21 FE 5G (Model Numbers: SM-G990B and SM-G990E)
- Both model variants of the popular Galaxy S21 FE 5G are eligible.
- Samsung Galaxy S22 Ultra (Model Number: SM-S908E)
- Samsung’s flagship S22 Ultra, known for its premium build and performance, is also covered under this program.
Program Duration and Deadline
- Original Deadline: September 30, 2024
- Extended Deadline: December 31, 2024
Samsung has extended the program by three months, giving users additional time to avail themselves of the free replacement service. This extension reflects Samsung’s commitment to resolving customer concerns.
Key Features of the Program
- Completely Free of Cost: The screen replacement is entirely free for eligible users, even if the device is out of warranty.
- One-Time Service: Each eligible device can receive only one free screen replacement under this program. Subsequent issues will be handled under the regular repair policies.
- Applicable Only for Green Line Issue: The replacement is specifically for devices exhibiting the green line display problem and does not cover other forms of screen damage or malfunctions.
- No Proof of Physical Damage Required: Even if the issue appears post-physical damage or software updates, it is still eligible for the free replacement.
How to Avail of the Free Screen Replacement
To take advantage of the program, follow these steps:
- Locate the Nearest Samsung Service Center: Visit Samsung’s official website or use the Samsung Members app to find the nearest authorized service center in India.(samsung digital service centre)
- Verify Eligibility: Bring your affected device to the service center. Technicians will assess the device to ensure it meets the criteria for the program (green line issue and eligible model).
- Submit Your Device for Repair: Once eligibility is confirmed, submit your device for screen replacement. The process typically takes 1-3 business days, depending on service center workload.
- Collect Your Device: After the screen is replaced, you can collect your device free of charge.
For addressing the green line issue on Samsung devices in India, you can contact Samsung India through the following channels:
- Samsung India Official Website:
- Visit the Samsung India Support Page for detailed instructions on repair services and locating nearby authorized service centers.
- You can also check eligibility for the free screen replacement program here.
- Helpline Numbers: Samsung India’s toll-free number: 1800-5-7267864 (available 24/7 via WhatsApp support)
- Email for Escalations: For unresolved issues, you can write to Samsung India’s CEO desk through their support page’s escalation section
- Service Center Visit: If eligible, visit any authorized Samsung service center. Technicians will verify the device issue and guide you on the free replacement process. Ensure you have no physical or water damage to the device to qualify
Customer Feedback and Response
Samsung’s initiative has been praised for addressing a widespread problem that could otherwise lead to significant repair costs. By offering a free replacement, Samsung ensures customers do not feel burdened by a manufacturing defect or software-related issue. The extended deadline is seen as a thoughtful move to accommodate those who may have missed the original deadline.
Why Choose Samsung Authorized Service Centers?
Samsung urges customers to use authorized service centers for screen replacements to ensure:
- Genuine Replacement Parts: Only genuine Samsung displays are used, ensuring high-quality performance and durability.
- Trained Technicians: Expert technicians with experience in handling premium devices perform the repairs.
- Device Safety: Unauthorized repairs may void your device warranty or cause additional damage.
Additional Considerations
- Not Covered Under the Program:
- Devices other than the listed models.
- Non-green line screen issues (e.g., black spots, cracks, or dead pixels caused by accidents).
- Backup Your Data: Always back up your data before submitting your device for repair, as the replacement process may involve resetting the device.
- Post-Repair Warranty: While the replacement is free, customers should inquire about warranty terms for the newly replaced screen.
Samsung’s Commitment to Customer Satisfaction
This screen replacement program exemplifies Samsung’s proactive approach to customer service. By addressing the green line issue head-on, Samsung demonstrates its dedication to quality and customer satisfaction, reinforcing its position as a leader in the smartphone market.
Conclusion
If you own a Samsung Galaxy S21 series, S21 FE 5G, or S22 Ultra in India and are experiencing the green line issue, this program is your opportunity to resolve the problem without any additional expense. With the deadline now extended to December 31, 2024, Samsung provides ample time for affected users to take advantage of this offer.
Don’t wait-contact your nearest Samsung service center today and restore your device t its original condition at no cost!
For more details, visit Samsung’s official support page (samsung digital service centre)or the Samsung Members app.